The Brick - 2731 Highway 4 North, North Battleford, Saskatchewan (S9A3E6)

 (1/5) Terrible Shopping Experience

By Joshua Young on Mar 20, 2021

After purchasing a mattress from The Brick we have had to make a warranty claim through them and it has been nothing short of a nightmare to deal with. The management is never around, at least according to the staff, to follow up with the claim even after filling out the forms online and being told to contact the manufacturer despite the warranty being with the Brick itself. The staff have been ignorant, unhelpful, and it seems that the owners are unwilling to stand by their products or follow through with warranty through their franchise. Save yourself the headache and buy from somewhere else. Edit:Called corporate to try to get to the bottom of it and were told that we had to contact the manufacturer to check on the claim. Phoned the manufacturer and they had no evidence of a claim. Against better judgement my wife had decided to order a new mattress through the Brick because we already had the matching box spring and it would be cheaper than buying an entirely new set from somewhere else. We received a call notice that it was in and we thought "Wow. That was quick." and decided to wait until the weekend to pick it up. She phoned in this morning to make sure it was actually there and the staff confirmed. We drove out to pick it up and were told they would load it in a few minutes. After roughly 5 minutes we were told they did not have it and that it would be another two weeks. Why in the world would you "confirm" to have something that was ordered 3 times if that was not the case? Seriously folks, learn from my mistakes. Take your business somewhere respectable that values their customers.