Windsor Crossing Outlet Mall
1555 Talbot Rd. LaSalle, Ontario - ON N9H 2N2, Canada
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1555 Talbot Rd. LaSalle, Ontario - ON N9H 2N2, Canada
1105 Wellington Road South, London, Ontario, ON N6E 1V4 Canada
355 Hespeler Road, Cambridge, Ontario - ON N1R 6B3
550 King Street North, Waterloo, ON, N2L 5W6
100 City Centre Drive, Mississauga, ON, L5B 2C9
Red Vintage Toaster | by Debbie MacLean on Jun 23, 2022
Bought in Dartmouth NS. Worked once. Customer Service stated I had to return to store for refund/exchange, a 500 km return trip for me. Not going to happen- gas alone$ Small appliance repairman said electro-magnet power supply bad solder joints. Not happy with Stokes policy for a 40 - 50$ item.
Over Charged | by Sara on May 28, 2021
I ordered 4 placemats on line. I was charged instantly from my account. When they were shipped I was charged again, and a 3rd time a week later. I tried to call but they are closed due to covid and I've emailed 3 times with no one Contacting me. This was a $30 dollar order I was charged $90 for! I will never ever order from them again. Beware!
Not Surprised, but sad to see it close. | by Wayne Hickey on Dec 12, 2020
The store was just too small. Every time I went in there it was like walking on pins & needles. You were afraid to knock some thing over. Have bought a number of items there over the years. Rather pricey, but we always watched for sales. Why pay full price?
Non-existent customer service | by Andre Levesque on Aug 07, 2020
On June 22nd, I ordered 4 sets of the Stretch Silicone lids and 3 other items. Two of the items were received on July 9th. I did not receive the silicone lids or the mason jar. I emailed Stokes on July 13, July 20, and July 27. I also phoned them on July 19 and 25. When calling, you are not given the option of waiting for a representative and must leave a voice mail message (which is what I did). As of today, I have not received a reply. Given my difficulty in obtaining any customer service, I will not buy from this company again.
Poor/No customer service | by Suman on Jan 06, 2020
I ordered a few items online and when I wasn’t shipped one of the items I had ordered and another of the items was chipped. I tried to call the customer service line- it sent me to a voicemail that said it was full (therefore I could not leave a message). I then sent an email detailing the issues with my order. It has been about a month and I still have not received a response. I tried calling again and this time I was able to leave a message. I am not holding my breath in getting a return call. Be wary about ordering anything online from this company- they will steal your money!
EXCELLENT SERVICE A-1 MS RACHELE | by Jean Ann Casey Garrett on Mar 16, 2018
PLEASE GIVE MS RACHELE OR RACHEL A VERY GOOD RAISE OR BONUS OR A REWARD FOR THE EXCELLENT SERVICE I RECEIVED OVER THE TELEPHONE CALLING FROM ANOTHER PROVINCE FOR SPECIAL INFORMATION REGARDING AN ITEM NO LONGER IN STOCK ON THE STOKES WEB SITE BUT SOME STORES STILL HAVE THESE ITEMS IN THEIR INVENTORY . THANKS AGAIN MUCH APPRECIATED JACG
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