Guildford Town Centre
10355 152 Street, Surrey, BC V3R 7C1, Canada
Where to buy Saint Germain Bakery in Canada?
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10355 152 Street, Surrey, BC V3R 7C1, Canada
4700 Kingsway, Burnaby, BC V5H 4M1, Canada
2929 Barnet Highway, Coquitlam, BC V3B 5R5
17600 Yonge Street, Box 256, Newmarket, Ontario - ON L3Y 4Z1
5000 Highway 7 East, Markham, Ontario - ON L3R 4M9
Mr. | by James on Nov 06, 2020
I visited Saint Germain Pharmacy location on Nov 03 at 11.31 am. I met a pleasant server Vivian. I brought a few rolls and two slices of Napoleon cake . My wife and I ate the cakes after half an hour, the puff of the cakes were tough - DISAPPOINTED ! !
Gift Card Problem / Worst Customer Experience on Pharmacy Ave Toronto location | by Kim on Nov 01, 2020
I was visiting a Saint Germain Bakery (Pharmacy location) earlier today in hopes of buying some baked goods with my gift card. After selecting the baked goods we wanted to purchase, we proceeded to check out. They rang the items through the cashier but they were having issues processing the gift card. The cashier continued to attempt to put through the gift card for the next ten mins but failed to do so. She then called over the store manager to help and she also attempted to process through the gift card for an additional ten mins. After a total of 20 mins of waiting at the cashier, the store manager notified us that the gift card could not be used because their operating systems was not able to take the gift card. There was no sign on the store anywhere that stated that the gift card was not able to be used and she did not once apologize for the inconvenience. In my opinion, the store manager should have honored the gift card and processed the sale once the systems allowed her to (whether this was later on in the day or the next day). The idea of a gift card for a franchise is to allow the customer to use this gift card at any location, with ease. If the specific location was having issues with their system, this should have been dealt with on their own time and should not impact the customer in any way. The store manager should not have told us to drive to another location (which was extremely far for us as we had purposely drove to this location because there are no Saint Germain Bakery locations near our home) because they could not figure out their own systems. After wasting 30 mins of my time in the store and being told to drive to a different and further location to use a simple gift card, this was one of the worst customer experiences I have ever experienced.
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