Henry's in Canada - Locations, Hours, Flyers

Disappointed | by Michael McCabe  on Feb 07, 2022

Stood in line today for 10 minutes to get help printing 68 photos, there were only 2 people working and I was told I had to do them myself, clerk said he would help if I ran into problems, well, of course, I ran into problems right away, but he was now busy trying to help other customers and ignored my waves. I got back in line to get his attention, but he continued to help others. I finally walked out. I totally wasted an hour of my day.

Not happy | by Marg McKenna on Oct 24, 2020

I’ve always been impressed with this store until my last experience. I dropped my camera off to be repaired but then promptly misplaced my receipt. Bad on my part. But I had emails detailing that I paid my deposit for repair. I called the store after a few weeks and they said, not back. I went into the store later and they said, not back. Two months go by and I again go in with original paperwork from when I bought the camera. They check computer and say camera is still out for repair. However they have a camera there with no paper work. Same as mine.... I ask to see it. The serial number is worn but I’m sure it’s the same as mine. They had written down ( on a scrap piece of paper) a 3 instead of an 8. They had lost all the paper work and I wonder if I didn’t have my original bill of sale if I’d ever get my camera back. Long story short, I went the entire summer without this camera that was likely sitting in their back room. I drove into the city numerous times only to be told it wasn’t back when clearly it was. I spent a hour in the store dealing with two poor employees asking them to give me back my camera. I did ask for the manager but he wasn’t in. Hope the camera lasts for a bit as I’ll never return.

Oh Henry... | by Sokol  on Oct 08, 2020

Oh Henrys, I say this because oh my god what are you guys doing. I have been to this store three times to develop photos and each time I have asked them to print two sets and the first time I accepted it the second time I asked them to double check. They said they got it. They didn’t... I was in a rush and they the. Scanned a second set which came out a lot worse for obvious reasons. Thirdly, today... I called before hand asked them if they had two sets they said they did, I came in and they had one I asked how they messed this up three times now. In which they said their employee did not write on the package “ 2 sets”. These guys are running a circus here and it’s the worst photo store I have ever seen none of them know what they are doing and just suggested me to go to another photo store. As they admitted that their scanners are “not that good.” It is a shame That their own employees do not even thing their own company is satisfactory. Just a bunch of teenagers working. I wold rate this 0/5 but I can’t..