Hart in Canada - Locations, Hours, Flyers

soon out of business | by Kay on Feb 25, 2022

Very low quality products. When returning an item, no credit note given. exchange must be done then and there. Very surly employees.

tough luck exchange policy | by Doug Beirnes on Dec 27, 2021

Bought two shirts as gift......wrong size.....store ignorant.....no exchange with no recite.......tags still on but to bad about your luck......now no customer and im sorry to have wandered into the store.....

Items advertised in flyer not in stock | by Carol on Jul 16, 2021

Not impressed with this business, the flyer advertising isn't in stores and no substitute is offered. Second time this has happened to me and l drove 35 minutes to find this out!

Return policy | by Rose on Mar 18, 2021

Yesterday i purchased 6 / 54x96 curtains which were not cheap shears. I brought them home to only find out after putting them on the curtain rods that they did not have the medal eyelits that the other ones had in the other room. I took them down and neatly folded them and placed them back in the packaging like they were perfect. I brought them back to the store with the reciept and the cashier practically told me i had to go look for the ones i wanted, which I did. The store did not have what i was looking for so therefore i asked for the return. I was honest with the manager and mentioned i had the out of the package but put them back to way I purchased them he said i was not allowed to remove them from the package. It clearly says on the back of the receipt that Within 30 days of purchase Hart stores will gladly Exchange or Refund any unworm or undamaged merchandise. The refund will be credited to your oringinal method of payment. Original receipt is required. Merchandise must be with the original packaging. Which mine was. Please try and train your staff correctly on your policies. They now have just lost a customer.

Policy in store and customer service | by Nicole Bisson on Nov 12, 2020

I went to your store in Greenfield Park today and I was looking in a box to make sure the Glass shape Wine Decanter did not have any mark in it since I had previously bought one for a gift and when I wanted to present it to the person, it had a ''light bubble'' in the foot of the decanter: therefore I could not use it as a gift. I did not return it to your store because I had not kept the receipt and I figure it was my own fault for not checking it in the store when I bought it. Today, when trying to buy another one, I was told by one of your clerk that it was not allowed to open the box on the shelf. If I cannot verify what I buy, I then decided to put back everything I had intended to buy where I first took it and left the store. Sorry but you have lost a good customer.

In store ordering easy but online is a pain | by KY on Oct 27, 2020

I won't recommend ordering on their online store. My first time at the store was a good experience but online order is a pain. It is now over 2 months, my packages is yet to get here. customer service not answering calls. Beware

Poor customer service and return policy | by Rebecca Webber on Oct 14, 2020

Hart store would not take a return of a table cloth that was in original packaging. It was a very unpleasant experience. There are plenty of other retailers who I trust with my business.

Committing fraud in Fredericton & denying former manager's repeated offers to extend hold time. | by Kelly on Aug 04, 2020

I had two chairs on layaway. The manager repeatedly said my pieces would be held until I could bring them home, in order to keep them out of the renovation area, which was ongoing at my home. I made payments well after the 30 days, and when I visited the store each time since, I confirmed with the manager & other employees that my chairs were being held beyond the 30 days, and that the manager was still accepting of this, to which she always said "Yes, its fine, they're not in the way at all, and alot of customers take longer than 30 days to complete their layaways". I offered to pay the remaining amount to guarantee they'd be held, and was told by the manager it was not necessary, that they would continue to hold the chairs and that I could pay the rest when I was ready to take them home. I also had requested upon certain visits, through the cashiers, to make a payment or a transfer of a refunded amount to my layaway account, which they were unable to provide as they were not trained how to complete such a request. The last date having asked if my chairs were still being held (they were) being July 3rd, and on the same day, once again having the cashier say they didn't know how to apply a payment. With the reno completed, I went Aug.1st to collect my chairs only to be told by the shift supervisor that a week after confirming their status, my layaway was cancelled on July 10th, my payments had been forfeited, the chairs were sent back to the floor, and only one of them was still there. I was further told the manager no longer worked there and that I only had 30 days from the start date to have collected the chairs. My payments had already covered the entire cost of one chair (or the other) and about 30% of the 2nd which, again, I was told could be paid the rest of the way when I came to take them home. Being that the store never contacted me to pick up my chairs (not after the initial 30 days, not before shutting down for an indeterminate period of covid time, and not to request, or inquire, that I would collect them before having cancelled my layaway account), and having re-sold the chair, they have committed fraud. The shift supervisor is hiding behind the old manager by saying, "we don't hold items any longer than 30 days, and the old manager did not say she would do that either", even though many cashiers, some of whom have also quit, & the fmr manager knew I was continuing to make payments after the 30 days. The shift supervisor is as well claiming 'someone' should have, would have, and did call me before cancelling my payments, which my phone provider has confirmed never happened. She refuses to call the old manager to confirm what I was said to me and as her new manager is on holiday, she has insisted all she can do is reconcile the amount of my payments on both chairs (as they were on the account together) onto a gift card and resell me the one that is left. I am refusing a giftcard, as I in fact need the chair, being a unique convertible design, and around which the room was renovated specifically to accommodate. I requested the supervisor call the new mngr, and was refused. I requested assistance from Hart's head office and have yet to get a call back. (Service line says "please hold to maintain your priority" but then results in another msg saying "This mailbox is full" & then it disconnects itself. As the store could not reconcile the chair separately, I brought the one, paid for chair home, but without having it reconciled in their system (because -they- cancelled it), they are now threatening to have me charged with theft, despite acknowledging I've paid more than the chair had cost.

great personality | by tee on Jul 07, 2018

hart on tashchereau boulevard greenfield park have a wonderful lady by the name of claudine always smiling and helpful i shop there a lot because of her she have great customer service skills and is very patient also i find great deals and nice stuff

Great Store | by P, May on Mar 23, 2018

Hart has a good variety of product. I think their Bed and Bad section is one of the best: Better than a walmart and prices are excellent. Living in a small town (8,000) we have a walmart but Hart beats then in clothing quality for men and bed and bath products. Staff are very helpful and as a man I appreciate the store.