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Factory Direct Fashions in Brampton, Ontario (2 Kennedy Road South) - save money and don't miss sales, events, news, coupons. Factory Direct Fashions is located on address 2 Kennedy Road South, Brampton, Ontario, Canada, L6W 3E1.
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Monday-Thursday 10am-8pm
Friday 10am-9pm
Saturday 10am-6pm
Sunday 11am-5pm
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(1/5) Horrible Customer Service
By Stephen on Jun 20, 2020
Horrible Customer Service. Was not informed that my online order was ready for pick up. When I called they told me it had been there for 2 days but they forgot to let me know. They told me it was ready and I could pick it up. When I went to the store and called them from the parking lot, they told me it would be “just a moment”. They left me on hold for over an hour. I then waited in line for 45 mins to get into the store. They told me that they must have forgotten about me. Spoke to the manager, he said there was nothing he could do because he was not informed. Will never ever shop here again, the level of frustration and sub-par customer service is not worth it!
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