Guildford Town Centre
10355 152 Street, Surrey, BC V3R 7C1, Canada
Where to buy Ever New in Canada?
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10355 152 Street, Surrey, BC V3R 7C1, Canada
4700 Kingsway, Burnaby, BC V5H 4M1, Canada
701 West Georgia St, Vancouver, BC, V7Y 1G5
100 City Centre Drive, Mississauga, ON, L5B 2C9
999 Upper Wentworth St, Hamilton, Ontario - ON L9A 4X5
poor customer service/scam | by sara on Feb 16, 2019
Scam, Terrible customer service and they will say/do anything to avoid refunding. I purchased 2 coats on feb 1 and when i went to return on feb 15 my debit card was replaced by a new one. store manager refused to refund stating that she can only refund the old card. explained card has been replaced as chip was malfunctioning. I offered to bring confirmation letter from my bank showing that my card has been replaced by a new one. she refused to assist or provide further direction she simply said she will be happy to give me store credit. after the ordeal and bad customer service i refuse store credit and am still fighting for my refund. I have contacted customer service and the rep states it is their store policy to only refund original card. i understand precautions to prevent fraud, but this is a debit card and i need to put my on to receive refund plus i am willing to provide any confirmation they might require. however after back and forth i am thinking that they are using lame excuse to scam their customers. store manager is very unprofessional and rude. don't deserve one star
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