Coco Shoes in Canada - Locations, Hours, Flyers

Coco Shoes, Oshawa, can't be trusted | by Alan Brackley on May 25, 2022

Coco Shoes, Oshawa, on Sat. May 14/22 sold my wife and I 4 pairs of shoes (2 each). One pair had to be ordered with a delivery promise of Thur. May 19.22, or Fri.May20/22. Sat. May21/22 the shoes had not arrived. I asked for a refund to my credit card. Then to my schock and disbelieve I was lied to and decieved by staff. Staff can tell you anything with no accountability. I am unable to find a head office listed online.

Poor customer service / bad experience | by Pam Verschuuren  on Nov 02, 2021

I purchased a pair of Michael Kors shoes from the Oshawa Centre location. I was misled by the sales associate to believe that I could bring the shoes home in order to try them on with a pair of socks to ensure a proper fit. Unfortunately, the shoe do not fit properly. I was denied a refund. If you’re going to enforce a no refund policy, you should explain your store policy to your customer prior to them purchasing a product.

Nice men shoes | by Ken on Dec 21, 2020

Props to the awesome men shoes style @ CocoShoes!

cOMPLAINT | by Frances Hatherly  on Mar 02, 2020

i PURCHASED A PAIR OF boots at the Oshawa Centre COCo The customer person was not very helpful. I wanted to return the boots but she said the scuffs on the sole of the boot were from me wearing them outside. I swear I did not and when we talked she said her boss who she said later in the conversation would not accept these because they have been worn. I did not look at the bottom of the boots and the scuffs that are there are not mine. I want to get these boots returned by she will not take them because she says it my fault. She was not helpful. And Coco shoes will not be a place when I will shop again.

Bad Customer Service | by Kumail on Dec 04, 2019

I was at the Coco shoes store at Bramalea city center, Brampton on Monday ,2 December,2019 at 2.00 P.M . The store representative was extremely rude when I was checking out the shoes at the store. I did see the shoes in hand and was checking how comfortable it would be. When the representative said don't bend the shoes. I was not bending the shoes to an extent that it will damage the shoes. I was gently checking them out. She was extremely rude with how she said that twice. I felt like she was not respecting a genuine customer. I will never will want shop again in the store. If you treating your customer as she treated then you will be out of business soon. I hope feedbacks are taken seriously.

Fernandez | by Pearl on May 04, 2019

Worst experience at the Erin Mills town center store in Mississauga. Manager name Manu (male and south Asian) refused to sell me shoes so I do not get the bogo discount. He lied to me and told me the shoes I tried on 15 minutes earlier were “transferred out” to another store despite me telling him to hold them for me for a few mins. The sweet sales girl went to the back to get them for me and Manu told her to lie and say they are not available anymore. She herself was a little confused from the look on her face. I myself am very confused as to why would a manager of the store do that? Is there something in the way Coco’s compensation for their employees is structured that does not allow them to make as much of a commission if they give customers the bogo discount? I wonder does Manu make less money if he gives customers the advertised Bogo sale. I am very confused as to why he would have done that! I tried contacting someone above him on Facebook and left a review on google but no one has responded...will Never shop here ever again!!! I would give it 0 stars but that option is not there.

Awesome | by Sam on Aug 08, 2018

I have trouble finding shoes that fit. I order dozens of pairs on-line, and not one of them fit. Found a beautiful pair at Coco and they fit perfectly. The sales girl at the Bramalea City Centre was one of the best sales people I have ever encountered.

only one good sales lady Erin Mills | by Violet on Sep 21, 2017

Very poor service – staff is not willing to check for different sizes in the back room nor willing to check online their other locations for sizes and assortments. I met only one very helpful salesperson in the Erin Mills TownCentre and her name is Richa. She is very good and helpful.