The Brick - Windsor, Ontario N8W 5S6 (RioCan Centre Windsor)

Horrible Customer Service | by Katie on Oct 15, 2020

If I could give this company zero stars I would. I purchased on September 27th a Queen Bed HB and Rails. During the day of purchase while watching all sale staff stand around talking to one another not offering any assistance I required some help as I had found an item I wanted to purchase. Easy sale. While paying in full I had decided I would pick up the item rather than have to pay for the delivery fee. I request to pick up the item on November 10 which was confirmed with no issues. I received a call from the Brick store on October 14th at 8:30pm at night asking me to pick up the item. I reminded them that there was a confirmation of picking this up on November 10th. I was told that if I didn't pick the item up that they couldn't promise this item would be here on November 10 as it is first come first serve- even though I had already paid in full. The following day I called the store back to speak to a manager as I was very displeased at the phone call. I was told that this was indeed the case and if someone else ordered the same item and was able to pick it up before me then they would need to order me a new item and due to Covid could take until January. I asked if they would deliver free of charge due to this information never being explained to me- the response was no. I then asked for my order to be cancelled and refunded and without hesitation they said no problem. No apology, nothing but sass. I am a first time home buyer with a lot of years of furniture buying left and I can guarantee I will never step foot in this store again or give them any of my business. Word of mouth is a powerful thing "The Brick" .