Bentley - Toronto, Ontario M5B 2H1 (CF Toronto Eaton Centre)

DO NOT BUY FROM BENTLEY!!!! | by Laura Daniel on Nov 05, 2018

I have had the worst experience with Bentley. I purchased a suitcase that broke on the first use…BEFORE I even made it to the airport. I tried to return it and was told I could not. This was just ridiculous as clearly the luggage was faulty but still no refund although the receipt that I have states refunds were given within 30 days. The associate told me that basically because it was used, (she said that once it’s rolled out of the store it is considered used) which I find completely ridiculous given that I would say 100% of customers roll the luggage out of the store. Receipts should then say FINAL SALE or only store credit issued on return. I was finally issued a store credit (gift card) to use and was told I could use it in store or online. I specifically asked as I wanted to do some research on luggage and did not always like what was in store. There are many more options on the website, but when I tried there is no option for gift cards. I sent an email to support and was told you can only use in store. At this time I am DONE with Bentley and just want to use up the gift card so I can move on…. But I simply still cannot seem to do so unless I am forced to purchase something I do not like within the store. I am responding to them and will cause a big stink at this simply will no do. Trust me - save your time and money and shop elsewhere.

Disappointed | by Sarah on Apr 16, 2017

Don't shop in Bentley at Eaton center. Dishonest service. Dishonest sales people. Terrible service. The luggage of a well-known brand I bought in the store ended up fabric broken in the first trip. I went to the store and expected to get the warranty service as they committed. The first sales said our warranty doesn't cover fabric. The second sales said we don't cover zip but cover fabric. The third one said you must take the luggage to the store. The rest two also said so. So I sent the luggage to the store next day. The store manager, Nadya, told me: the warranty doesn't cover fabric,zip, handle,frame...in fact the warranty covers nothing except the minor flaws before you use it. Any damages occurred in traveling are NOT covered by warranty. Isn't a luggage made for traveling?! Then why on the earth the sales asked me to send the luggage to store? The store manager immediately blamed the sales girl. They started fighting in the store. Don't shop in Bentley, unless you want to enjoy sneaky sales and terrible service.