Scotiabank - Toronto, Ontario M1R 4B9 (Parkway Mall)

Scotia bank customer | by Truyen nguyen on Dec 16, 2019

My bank account was move to this branch from York Mills and Don Mills as it was closed , customer service is not very good if I do not want to say it is bad: 1,I had renewed my mortgage with this branch in May, 19, few weeks later I got a call from other at this branch in June ask me to renew mortgage again, few weeks after that Brenda, branch manager, called me and ask me to come to see her to renew again, I asked her it was done over a month ago, how come I got so many calls and make me confused, she said she wanted to offer me with better rate, I asked he it was signed and you can revise it, she walked away. 2, In August, 19, I came to see teller to complain monthly service as it was not same as I normally paid, they did not answer and said they will email question to head office, I haven’t heard back until now, I sent email to Brenda, she never email me back. 3, last month, I got email from Scotia Bank asked me to come to se them as my mortgage was almost done and last payment can not be auto withdrawal fro my account, when I came to see them they had young interim financial lady to meet with me, she came to ask Brenda, and she said they can still withdraw money from my account, it was waist of my time. I have been Scotia Bank customer for 25 years and never, ever had service like this, Brenda is useless with no help. I rated this branch with 1 star