Tip Top Tailors - Toronto, Ontario M6H 4A9 (Dufferin Mall)

Unhappy bride | by Nesa on Aug 19, 2019

I hate to say this but it is only a matter of time before Tip Top Tailors goes out of business. Before my husband and I decided which suit store to rent the men's suits for our wedding from we asked all our friends and read reviews on line. I normally do not take the time to write online reviews but I thought I should in this situation because it was the online reviews that caused our decision. A family friend of ours used Tip Top tailors before and advised us not to use the store because the customer service was horrendous and the quality was just not worth the price. In the end we decided however to use them as the online reviews were so positive. I think the reason why they were, was because the negative reviews have not been written. So to save a future bride and groom the disaster that happened to us I am writing this review. Every single one of the suits, (a total of 6) were incorrect. The package says that you get your suits 2 days before the wedding date indicating that obviously they will be right the first time. 4 out of the 6 men, had to go back a 2nd and 3rd time to have the colours and sizes corrected, and on the wedding day they were still NOT CORRECT. It was so much unnecessary stress I was flabbergasted and confused because the store has been around for over 100 years yet the service at both store level and head office level was embarrassingly bad. My husband spent a month talking back and forth with head office and store level explaining the mess up of the situation that Tip Top caused, where ZERO ACCOUNTABILITY were not taken from both. We asked for a refund back for all the suits since the photos were so bad because only 2 people out of the 5 matched. TIP TOP TAILORS RUINED our wedding photos as people were also confused why one of my husband’s best man's had the exact same suit as the groom. No one apologized for the mistakes made and in the end we felt taken advantage of as the money we spent was not for what was promised. Normally when you buy a defected item you return it or exchange it, they offered us $20 for their mistakes, for the $1,200.00 that we spent. Please ladies and gentlemen DO NOT BUY or RENT from TIP TOP TAILORS. If you do please know that this is what happened to us, and it could happen to you.