Lowe's - Toronto, Ontario M2M 3X7 (Centerpoint Mall)

a dissatisfied customer | by Fran Wolfe franwolfe@rogers.com on Apr 16, 2018

I believe that when there is a sign for a discount on a product and your sales staff state the discount will be adjusted at the register upon paying that this will be honored. I left after a purchase yesterday in the lighting department after with no word of a lie 7 staff people assisting me and not feeling like the customer was right. Nor was any apology provided after all the mix up for a 25% discount on the halogen bulbs purchased. No reason was given other than the discount did not come up on the register thus we were told there was no discount. Another staff person came over and brought the flyer to state the discount. I then had to return my items before purchasing but not before your staff person tried to buy them online to see if the discount came off the item. I realize it may not have been busy in your store since there was the storm on Sunday April 15th, however, no one said anything about inconveniencing me and treated me as though I was in the wrong. Even the head cashier did not apologize.. if she didn't then the rest of your staff will never learn how to speak to a customer. Because of this upsetting experience, you will not find me coming to your store again. It was not a good experience whatsoever. I hope you will read this and speak to your staff about customer service. Goodness knows you were not so busy at that time of day. As well, someone in the cash area should be able to resolve an issue like this honoring your sale sign of any item in the store, in your flyer and online as advertised. I hope to hear from you that you have followed through on some of my recommendations. Thank you