Hair Centre - Toronto, Ontario M2M 3X7 (Centerpoint Mall)

Worst experience EVER!!! | by Penny on Mar 16, 2018

I went to this salon for the first time yesterday. When I called to book the appointment, I specifically asked if they had a shade of a very light blonde color. The woman that answered didn't say yes or no, only that I could look at the colors when I got there. She told me it would be 90.00 for the cut & color. When I got there, I showed the stylist the pic of the cut I wanted. She only wanted to talk about the cut and chose the color for me. I had to ask 3 times to see the selection of colors to chose from. She finally and hesitantly went and got the book. She kept trying to steer me toward a dull mousy brown color, I insisted it wasn't what I wanted. She told me with highlights, it would brighten it up. I told her I didn't want highlights and made it very clear which color of blonde I wanted. She didn't seem impressed. She did a pre-cut prior to applying the dye. I told her I didn't want the length any shorter than it was at that point. I then noticed the dye was turning brown. She assured me it would be blonde. After rinsing it out, it was very dark and I told her not what I asked for. She blow dried it to 'show me it was the color I picked'. IT WAS DARKER THAN BEFORE I WALKED IN. She said she'd apply highlights which meant I was there even longer than I had planned. NOT ONLY was the end results STILL not the color I wanted, SHE TRYING TO CONVINCE IT WAS AS IF I FELL OUT OF A BANANA TREE the day before. She easily took an additional 2 1/2 inches of the length after I asked her not to. NOT only is this the worst color ever, and a cut I didn't ask for and way toooo short now, to add insult to injury, THEY CHARGED ME EXTRA for the highlights because the stylist couldn't or wouldn't give me what I specifically asked there. My guess; they knew they had no blonde dyes available but thought they could convince me I was getting what I asked for. What was suppose to cost 90.00 turned out to be almost 150.00. Ca-CHing!!!!! -- Scammers!!