Pandora - Pickering, Ontario L1V 1B8 (Pickering Town Centre)

Christmas Shopping | by Catherine on Jan 07, 2018

As always we spend quite a lot of time selecting charms as Christmas Gifts. During our first two trips the Christmas ornaments were not available in store. When we shopped last weekend they said there were no ornaments left in store, yet there were hundreds of them on the trees surrounding Santa's castle. I have always gotten two ornaments each Christmas and was disappointment that we had to break a family tradition. Having said that while shopping during the sale and spending almost $200.00 I was informed that if I purchased another $120.00 of regular priced items I could get an ornament or purchase one for $60.00. The sales associate was wonderful to deal with but the manager I was not impressed with. After spending over $2000.00 she wouldn't bend the rules and now all of those 2017 ornaments will sit collecting dust. Very disappointed in the Pickering Town Centre Pandora location.

Horrible Customer Service | by Cecilia Chensee on Aug 29, 2017

I received a Pandora bracelet with two charms from my co-workers for my upcoming retirement. On August 8, 2017 at 5:00 pm, I went to Pandora Pickering Town Centre to exchange the bracelet for a slightly bigger size. The sales lady was absolutely horrified that I had the bracelet on. I told her that I had just put it on to test for sizing, and she said it didn't matter, that she had every right to refuse to exchange it. Would I purchase an underwear if I knew someone else wore it?, she asked. Her manner was extremely condescending. She then proceeded to tell me that she'd exchange it against her better judgment. Then she took the bracelet off my hand, and exclaimed "Oh, see this right here" (I saw NOTHING). "Someone bought it and probably exchanged it with an old one." I told her I couldn't see what she was talking about, and assured her that no one did any such thing, but she insisted that there was some "round circle" on the bracelet. I saw nothing!! She said it is her right to refuse the exchange. Long story short, she unwillingly exchanged it, and as she took my contact details, she said she didn't trust that what she took back was actually a new bracelet, and told me that she needed my details in the event I tried to “do this again”. She made me feel like a common criminal, out to somehow scam Pandora. I reported the incident to Pandora head office who responded advising the territory manager would call me. The territory manager called, and I missed the call. Five minutes later, I called back, but got voicemail. I left a message asking her to call again. The next day I left another message for her to call again. Fifteen days later, I have yet to receive a call. I wanted her to explain to me what it is I would “try to do again”. This is the very first time I have ever had any dealings with Pandora and it is the worst retail experience I've ever had.