Garage - Peterborough, Ontario K9J 7Y5 (Lansdowne Place Mall)

Poor customer service, and quality | by LB on Feb 28, 2017

My mom and I came from out of town to shop at Garage in the Landsdowne Mall , when returning home to try on the items my mom left the tags on, tried them on and they did not fit, as well as noticed the stitching was coming out of two of the shirts . I returned to the store 2 weeks later with receipt, tags on and in the same bag. Upon returning , the manager Lillianne gave me a very hard time , on explanation of why I was returning the items and asking for full refund or store credit the manager then proceeded to tell me that there was nothing wrong with the items other then dog hair or some type of hair. The manager agreed to only take the 1 shirt back as she said the other ones could not be put back on shelf due to hair regardless of the fact that the stitching was falling apart and fibers coming off the shirt . I returned later to try again, this lady was much more polite and apologized for my inconvenience but could not do anything do to the manager saying no. I was referred to a customer service line in which I told my complaint . They will contact the store manager and get the story from her now on why my items cannot be returned and call me back with a solution. I have never had an issue returning items to other stores, and very displeased with my shopping experience at the garage . Upon reading other reviews , it seems this is a common occurrence for Garage to not follow through with their return policy as stated on back of receipt . I will not be returning to shop at this store in the future due to this experience and the poor quality of clothing.