Footlocker - Oshawa, Ontario ON L1J 2K5 (Oshawa Centre)

Bad customer service | by K. Canam on Jul 31, 2019

I was in on Sunday July 28th around 1pm. I was interested in some Nike Air27C shoes. I first asked a sales rep a question once one of them showed interest that they had customers in the store. I spoke with a brown ski male employee wearing glasses. Asked him why the 4 same model of shoe were all different prices. He explained that the colour made the price. So I asked to see a pair of the White with Green accents 27C shoes. He went to get them. Brought me out a pair and I tied them on. He disappeared to assist another customer even though there were 4 other employees standing around having a conversation amongst themselves. So I stood there waiting for assistance from the guy who was helping me in the first place. The customer he was dealing with had the employee indulging in a conversation for a long period of time, like they knew each other. Meanwhile I was waiting to ask for a different size. 2 female employees were behind the cash register helping one customer. Guess it take 2 to help one person. The other 2 males employees were having their own conversation off in the corner. So I simply took the shoes off and placed them back in the box and got up and left. I waited to see if anyone would follow and ask if all was ok, but nothing. One of the male employees that was talking quickly ran and grabbed the shoes in the box I had left there. Amazing he could run that fast. Finally the sales guy that was helping me in the first place went to the male who grabbed my shoes asking where I went to and saw me outside the store. Figured he may come out to apologize, but nothing. Him and his buddies just kept looking at me and were chatting. This kind of customer service is terrible. Amazing the Footlocker store even exist today after all the bad reviews I have read. This is what happens when you hire a bunch of young people that have no people skills. Hire 28+ year olds to run the store. These young people are just there to socialize. Do not shop there.....!!!!!!!!!!