Canadian Tire - Mississauga, Ontario L5R 4G6 (Heartland Town Centre)

Not to be trusted. | by George Taylor on Apr 25, 2022

Beware this franchise! They will sell you tires then tell you that your brakes need replacing or your car needs a wheel alignment. This is typical "garage-speak" for soak the customer for as much as possible. Of all the CTs I have dealt with over the years, this location is the absolute worst!! I go there only because they are close to my home and are convenient. If there was a franchise closer to my home I would go there and avoid this place!!

Horrible customer service and rude associates | by Rathi S on Dec 28, 2020

The employees and store managers were very rude and disrespectful. POOR CUSTOMER SERVICE. They didn't take my problem seriously. I waited for 1.5 hours in the car/in front of the store in the cold to pick up my online items but they ended up giving my order to another customer by mistake and they asked me to call the head office for refund. There were a few customers who had similar issues. I asked for the store associate name but he refused to give his name. He said they dont have to give their name. They were speaking disrespectfully when I have the right to be frustrated. They were also saying I dont care, I cant help you. One of the associate behind the door said "Shut up." The lady at the front for sure doesn't know what she is doing as she said she was new. I have been shopping at this Canadian tire for over 20 years and i have never experienced such a rude customer service. They didn't treat me as an important customer. I hope the head office and customer relation will take my issue seriously and contact me. My kids were very disappointed as they gave us the wrong items. I am not sure if this a new management that needs to be improved or they need better associates to take care of customers. I feel that associates and the manger don't care about customers anymore. Someone needs to take a disciplinary actions against these few associates/manager. I would give them a zero star for this type of behavior :(

Poor customer service | by Mary Jane Velasco on Feb 09, 2019

Yesterday while we are on on line to pay for our stuff,the cashier said she is closing and move to cash 10 instead.so we moved to the cash she told us who is then attending another customer.when I checked the cashier who told us to move she is to attending to customers.So si approached her and ask why she let us move wherein her line is open.She just looked at me and continue scanning.i waited a bit checking if she will call us but not.soni went to the customer service desk.the lady there said the scanner was broken and the cashier didn't know how much time to fix it.She didn't bother to help us even and so we just wait on line 10 till.I keep looking at the cashier who keeps attending to the customers who were behind us.she attended to 5 customers who were behind us?????I work on a retail too and I know how it is to be done and how to treat customers fairly..I will never be back on this location again... Customer service staff needs to be trained well too...instead of calling us on her line as I see she wasn't busy at that time...

Rental of carpet cleaning machine | by L.T. on Dec 09, 2018

The store is fine. However, their carpet cleaning machine I rented did not work. It dispensed some water and immediately sucked it up, doing no more than wetting the surface of the carpet. By the time I had finished cleaning, the carpet was completely dry underneath and many stains remained (stains that I later easily removed by hand). The machine offers a superficial cleaning at best while requiring quite a bit of soap mixture which was wasted.