Payless Shoesource - Mississauga, Ontario L5M4Z5 (Erin Mills Town Centre)

Worst Employee I Have Ever Encountered. | by Dakota on Oct 23, 2017

I was shopping with my boyfriend and decided to check out Payless for a decent pair of shoes. After wandering the store looking for my size in moccasins, the woman who worked there was clearly having either a bad day or a bad life as she was very short with me. I didn't take it personal as I understand that retail can be a difficult and tiring job, especially working on a Saturday afternoon. As I proceeded to cash out there were two black women in front of me who clearly didn't speak fluent English. I stood there awkwardly watching this chaos happen. The Payless employee was very rude to her customers, her body language clearly showed that she had enough. As she asked them which shoes they were going to buy they didn't understand the question. Instead of being patient and rephrasing herself, she raised her voice and asked the same question again. There was still confusion on the womans face, she looked panicked. One more time the sales woman rolled her eyes and threw her head back, raising her voice again, to the point where she was practically yelling in their faces. She asked "can you speak English?" Both ladies clearly looked very embarrassed, I have never witnessed such a terrible situation in my life. As a retail employee myself, I understand it can get frustrating at times but never is it appropriate to treat someone the way she did. She belittled them and attempted to make them look stupid but failed as she was the one who came across as unintelligent.