Continental Currency Exchange - Markham, Ontario L3R 4M9 (CF Markville Mall Shopping Centre)

unprofessional custmer service | by shiva on Jun 23, 2018

I'm taking this to the next level by contacting head office about the experience that I have received yesterday at this location also I have few witnesses contact number they were their yesterday. A very Rude person who that claimed she is manager of that location plus one of the other clark their who offered me that she can call the other currency to check the rate and she can honour it after she contact the currency and found out that I'm right she processed my payment money was ready to put in an envelope and print the receipt she couldn't then she called head office and talking to Adam. after phone call some how the manager got involved she refused to gave me Euro's that purchased from and saying i will refund you all your money with such a loud and unprofessional way that you can check your camera to see that.This is happened on Friday June 22 between 11:50 am to 12:40 pm. as I was in rush to go drop me daughter at the airport she forced me to make a separate payment of $72.50 additional to what I paid and they promised for the exchange that was offer to me by their own clerk . as one of a currency branches they have to deal with lots of client who are visiting from different countries or cities they should care about how the provide customer service and in every business or retail CUSTOMER SERVICE is the number one priority. I will contact the head office to deal with this situation as a retail manager myself I don't think this a right way your Company can run for.