Peoples Jewellers - London, Ontario N6G 3Y9 (CF Masonville Place)

Peoples Jewellers' extraordinary service-professional and trustworthy | by Francie on Aug 23, 2017

I would give Peoples Jewellers at Masonville Place (London Ontario) a five star credit. Here is my testimony. I bought a necklace and a ring from Peoples many years ago and meantime I bought Warranty for them which requires me to go back to the store every 6 month for regular maintenance. The insurance really worked out well since the small diamonds fell off time to time and Peoples repaired them for free because of the Warranty. Recently I realized some of the diamond fell off again, when I go back to Peoples, I was told that my insurance was voided because I have missed the 6 month schedule. It was sad but I accepted it. Like every insurance, there is condition to follow, just a lesson learned. Then my jewelries were sent by Peoples for cost assessment for the missing diamond, of course they were too expensive to repair. When my necklace was picked up, I found that the pendulum was broken into two pieces. Then I called the store to ask what happened to the pendulum, they said they don't know and it might happen during the transportation, but I was told that they took full responsibility for it. Since the store no longer carries the same kind of necklace, The manager went extra miles to find the exactly same necklace from their sister store and gave it to me for free! I was speechless and humbled for this, I really did not expect to get a brand new necklace for free! The store owner told me that this is their policy, and they stick to their credit and values. Even more, my "Voided" Warranty was graciously given back and continued. I really felt honored to be Peoples Jewellers' customer. Thank you Peoples! I really appreciate. Francie from London Ontario.