Staples - Kingston, Ontario K7M 3X9 (RioCan Centre Kingston)

terrible customer service | by Steve on Jul 09, 2020

Worst Customer Service I have had in years!!!! I went to Staples Kingston Gardiners store to photocopy various items pages from a book. I waited in line and was informed I could use either a credit card or purchase a copy card. I chose to purchase the copy card. I was directed to the copy machines. I started out by a 12 page document which I feed into the top loader of the copier and it 2 copies. Then I proceeded to try to photocopy pages from a book, which I marked with post it notes. I put the book face down with the cover up and held it down with my hand to ensure I would get a clear copy. But the machine would not copy, I can't remember the message but I then tried to reload my copy card and start a new copy job, thinking it was confused. I made another attempt but it did not work. I then went to the side counter to get help where I met Jesse. She came over to my copier and suggested that I need to have the cover closed that is why the copier was not working. So while she was present I closed the copier cover on my book, and it did not work. Then she said that the post notes I had in the book was confusing the machine that I had documents too big for copier. She then walked away and did not stay to see if this was the case. I took out my post it notes from the book I was copying put copier cover down. Then copier did not work. So I went back to the side counter and Jesse refered to Lacy the other staff in the copier centre. She told me I would need to wait my turn for about 5 minutes. I waited she then came over to me we went to the copier, she was inpatient as she said she was too busy. She suggested that I need to go into settings to select the copy size 81/2 X 11, she then tried to walk away not waiting for me to try this suggestion. I had to tell her to stay and ensure this would work. She again said she is too busy. Thankfully it worked as I really did not want to have to deal with your rude staff. I then went over to try to get the staff members names. But Lacy left and Jesse's hair covered over her name tage. There was a new staff member there turns out she was the manager of the copy centre. I told her what happened and asked for the names of the two staff members, which she provided. I also asked her for a way to contact store manager or report this on the website. She was not aware that the website would have anyway to report poor customer service. She said she was sorry. I am very disappointed in the lack of customer service provided. Lacy comment that she is busy does not give her the right to walk away without ensuring my issue was remedied. That I had to tell her to stay is ridiculous. I will not be back to your store and will ensure I will tell others of this lack of service. Steve

It's Worth Looking Elsewhere | by sara on Mar 19, 2016

Staff are in competent and lazy. There is no incentive to assist you in anyway. Hey, they get paid weather or not they help you. Save time and go elsewhere.