Jump+ - Hamilton, Ontario L9A 4X5 (CF Lime Ridge Mall)

Horrible excuse for a business | by Laura Collier on Apr 29, 2023

The absolute worst customer service I have ever experienced. The entire staff including managers are extremely incompetent. The fact that this store is a representation of Apple is a joke. Tammy a "manager" called my husband a dick and a jerk over the phone, over a frustrating lack of knowledge and support of Jump+ services. This entire store should be shut down. Apple should be absolutely embarrassed by the terrible representation of their prod

Excellent | by Alice on Feb 17, 2022

Sales rep Steven was very knowledgeabe and helpful. Pleasant shopping experience.

IPod | by Anne on Nov 17, 2021

Salesperson friendly and helpful but could use a bit of teaching.I bought a Apple iPod I am a 90 year old computer savvy person but needed help signing in. The person tried but did not succeed ….this could be my problem ie insufficient info. The person did the best they could and I am grateful However I will be going to the proper Apple store in future.

Smashed XR | by Michael Govaert on Aug 31, 2020

A friend mentioned to me to go to jump, they can help u , at first I was sceptical!So I went to Mapleview mall Apple thinking it was the place to go , what a mistake that was! Not knowing what to expect I came to Jump at limeridge mall Hamilton! There was a young gentleman at the front doors!! I asked him,showed him my phone, told him what happened to me at the other store! He said to me wait here he brought me in ,sent me to the service desk, where I met my angels! I was lost without my phone, and I just took my only daughter to school up north and my phone was my only way of comunication with her, they seen I was in distress, they were so awesome to me, all of you to many names to remember, you guys are customer service excellence, thank you from the bottom of my heart!

Bad service! | by David on Oct 30, 2018

I don’t come to this store at limeridge. Don’t let the girl named jasmine serve you, she’s the worst service representative ever! It’s better to drive to the apple store in Burlington. They have better service and atmosphere!

Excellent | by Carol  on Aug 10, 2018

I was helped by Tammy. She understood my dilemma and truly went out of her to go above and beyond to help me and finally got me a new phone. She was so kind as I watched her help others while I waited! She is the best person to run this location I got to see that this afternoon. Many people are not committed to customer service these days the way I saw her handle my situation was amazing!! Thank you thank you!! Review based on limeridge mall location and service provided by Tammy (manager) Thanks Carol DePaola

Needs to improve if representing Apple | by Guest on Mar 09, 2018

Staff are not very knowledgeable or helpful; the store never seems to have stuff I'm wanting to buy in stock; they price themselves a little above the Apple store and they actually charge for diagnostics (free at the Apple store). Overall I am not impressed with this place! Still worth the drive to Burlington to the actual "real" Apple retail store. Much better service and environment!