S&H Health Foods - Burlington, Ontario L7R 3N2 (Burlington Centre)

Horrible, rude, salesperson - avoid at all costs | by Shari on Dec 24, 2020

Avoid this store at all costs. My family and I have been shopping here for years, spending hundreds of dollars on products each time we go. Unfortunately, the wonderful sales associate who has been there since the store opened left at the end of November, and now the salesperson you are likely to see is an older woman named Janette who, I’m sorry, appears to be severely mentally unstable and just downright mean and rude to put it mildly. My first encounter with her was this summer when I purchased a product for my boyfriend who had specifically asked for the product. Rather than simply processing the sale, janette proceeded to criticise my choice in purchasing this product and very unhelpfully told me that it would not be useful at all. She did not do this in a helpful way. She did this in a way to deliberately put me down and make me feel stupid about my choice - though she clearly has no training in nutrition or health so she has no business giving unsolicited advice or opinions. She then told me that my boyfriend should instead be using another product which I assured her he was already using. Clearly, Janette’s only motive is to put people down and demean them so rather than simply taking my word for it, she told me that I was using the product incorrectly, obviously based on nothing but her unfounded assumptions. Needless to say this was mean and is certainly not good customer service. When I learned that the previous sales associate had left, I was reluctant to go back to S & H for fear that I would encounter janette again. I needed to stock up on some products, so against my better judgement, I returned to the shop today.  From the time I entered the store she (not wearing a mask) glared at me accusingly and scrutinised my every move. When she asked if I needed help, I said no because I knew which products I wanted and because I wanted to browse for the different options available. Often customers do not want a salesperson breathing down their neck and given my last experience with her, I did not want her advice. Janette was clearly not happy about this as she stared at me as I went to the shelf to collect my products. I found two of the products I wanted and then searched the shelf for the third product, all the while feeling Janette glaring at me as though I was a criminal. After a few seconds she called out and asked if I needed help. I said I was looking for a specific product and she said she would get it for me. She rushed over to me and yelled at me “DON’T touch anything else! You scratched your head - I don’t know WHAT’S going on with you!” I was beyond shocked. I had placed my hand on my head while I looked up at the shelf for the product because my neck hurt and the shelves were high. This woman had no right to speak to me that way and to imply that something was wrong with me for touching my head nor did she have any right to yell at me like I was a child. I shoved the products back on the shelf and stormed out of the store and I will never return again. I implore everyone who reads this review to avoid this store. This woman is not mentally stable and she should not be working in customer service. I have no doubt that this store will be forced to shut very soon due to lack of sales, not because of Covid, but because of this woman. She should not be in public because she has no social skills. Reading through the other reviews here, I can see that I am not the only one who feels this way. I will be calling the store owner to complain about this tomorrow. Janette should be fired immediately if this store wants to survive. Well done Janette for costing the store many loyal customers.