The Brick - Winnipeg, Manitoba MB R3Y 1V5 (Linden Ridge Shopping Centre)

Zero customer service | by Jas on Oct 09, 2018

I Bought a mattress, mattress box and a mattress cover from the brick on Friday, Oct 5th. I did not want to buy the mattress cover but Jaspreet(sales associate) said he would give us a discount, so I agreed to buy that cover. I had that cover with me and wanted to bring that home the same day, but Jaspreet said he would say that cover with the delivery, so we agreed. I got the delivery on Sunday, but the mattress cover wasn't the same that Jaspreet showed us. I looked at the bill and found that the bill had the cheaper cover listed.  So what technically happened was I was showed a different mattress cover, but they put a different cover in my bill and delivered that cheaper cover.  I went to talk to the store manager, and he said it was my fault that I did not look at the bill during the purchase. I trusted brick that's why I didn't look at my bill. He said I would have to pay extra to get that cover. They were thinking that I was lying. I am dealing with brick from 2011, and till now I have around 40, 000 business to the brick at Kenaston. The difference in covers was only $10 and to save those $10, brick employees did not help me. It is clear that neither I nor my friends or family members are going to brick now. All my friends and family members give around $20000 business every year to you guys but not even a single person helped me, they were not polite at all. Their faces were like they wanted to kick us out from the store. Their sales manager said this never happened in the last seven years and can never happen which means I am wrong then. I gave the mattress cover back to guys and asked them to keep that.  Now I don't want any resolution from brick, but non of my family members and friends are going to brick now.