Ardene - Winnipeg, Manitoba R2C 4J2 (Kildonan Place)

Unbelievable Experience | by Wanda on Jul 14, 2016

I visited Ardene in Kildonan Place, Winnipeg on June19, 2016. There is a “short” stand located at the front of the store. I couldn’t find my size. The sales associate at the front of the store replied that if I could locate the same sign somewhere else in the store, that I could have the same price “deal”. On the right wall of the store, there is a sign on the wall that states “shorts Buy 1, get 1 $10”. The sign is above shirts and the only shorts are on the left of the shirts. I found shorts that fit on these racks. I went to the cashier area with (1) short from front of the store and (1) short from the right wall. When I arrived at cashier, the “sign” price was not being honored. I questioned this and was told that the offer did not include the shorts on the right wall…. And that the shorts that I had picked must have been misplaced. I went to the right wall and brought the other (4) shorts that were exactly the same as the “misplaced” shorts and asked the cashier whether these were all “misplaced” as well. The cashier replied that “yes” they were all misplaced and that the offer was not valid. I asked to speak to the manager of the store; she replied that she was the manager. I explained what i had been told by the sales associate and showed her the signs, she said "you can't have it at that price". She then printed out a blank receipt from the cash register and wrote the customer service # in green ink. She said that I could phone the number as there was nothing else she could do. I told her that as the manager, she was able to override the cash register and honor the posted sign. She refused and asked me to leave the store. I asked her to call the customer service number while I was in the store with her but she replied that the customer service office is closed on week-ends and that I needed to leave now because other patrons wanted to pay for purchases. She insisted by threatening me with the following: ”If you don’t leave the store now, I will call security to have you escorted out of the store and banned from this location”. I couldn’t believe what I was hearing. I looked at my aunt and asked her what I could do. My aunt walked to the manager and asked for her name, she refused to give it her. So I walked to the front of the store and asked the sales associate that had told me about finding the “same sign”, she replied that the managers name was Diana. I left the store in disbelief. I am not 15 yrs old and have not had this type of customer service from anyone, never mind a manager. Unbelievable experience. P.s I told the cashier that I was on a trip and was not able to return on the Monday after talking to customer service but she did not seem to be pre-occupied by that and replied “oh well”. I called the Customer service office and they were very apologetic, the lady told me she was going to email me an email address where I could forward the pictures that I have. I waited one week--the email never came.