Golden Leaf Jewellers - Vancouver, British Columbia V5T 4G5 (Kingsgate Mall)

what crap | by Eric on Jul 25, 2020

I made the mistake of letting my friend take the watch i had just given him into Golden Leaf Jewellers to have to engraved. I had just bought him a beautiful citizen watch. Not a cheap knock off or replica but a genuine article. While there he noticed a lovely ring with a beautiful Saphire mounted in the centre. The ring was too big and he asked if they could size the ring. Although the ring was originally $500.00 regular but on sale for $300.00 plus tax the sizing wasnt included. That was the first sign that he should have steered clear of this place. however he sent off his new watch and his new ring to be sized and the watch engraved. You will not believe what returned. The ring has these dark spots where the soldering was placed. it looks like gun metal and the ring was supposed to be silver. There are areas all over the band where the silver is chipping off... im not sure where in the world a ring made from questionable materials has ever cost $300 plus tax. Now wait till you hear what happened to the watch. The engraving cost $45.00 and took about 4 days to complete. They had to send it away to be done. New watches of any and all calibres have a protective plastic layer on the back of the watch. Made so that the owner of this new watch can peel it off and feel good that the watch has not been tampered with. The watch came back with the plastic layer engraved and not the watch. Im not sure weather to laugh or to cringe at this utter lack of professionalism. my friend wont complain so i am on his behalf. now after complaining to the woman at the store he was informed that he would have to pay to have it polished in order to remove the staining left from this sizing that i have never seen such a garbage job. i want this fixed.

do not go here no matter what | by Jason on Feb 28, 2020

i went there to finance a ring because they told me they had that offer,after i chose the ring i wanted they said the needed a down payment which was $20 so i paid it.after i paid the $20 a lady came out from the back and said when you're done making all the paymnents you'll just need to pay and extra $60 to get the ring in your size.i told them i didnt want it anymore therefore i wanted my $20 back and they said no refund, keep in mind this is just a few seconds after i gave them the money, so the stole my $20 right in front of my face.