London Drugs - Chilliwack, British Columbia V2R 1A1 (Cottonwood Centre)

London Drugs broke my phone! | by Sam on Nov 07, 2020

Went in to get my iphone battery replaced, as they are apparently an official Iphone repair facility. I should have know there would be a problem after I was given 3 pages of documents to sign and initial stating that they won't be responsible if anything goes wrong with my phone. One of the questions was if I had ever had any repairs done to my phone. I said yes I had the screen replaced a year ago. They said it shouldn't be a problem, but that they couldn't guarantee anything to do with the screen. I was told to come back in 5 hours and my phone would be ready. When I came back the tech told me that he accidentally broke the little wire inside my phone for my home screen button. He said he didn't replace the battery because he wanted to talk to me first. He said he could send to apple for repair, but because the screen had been replace previously, that apple wouldn't do any repairs. He suggested I pay $450 for a new official apple screen, then he could send it in for repairs. After that he could do the battery repairs for $70 I said that it wouldn't be worth it, I may as well get a new phone at this point. I phoned the next day to talk to a manager about finding another solution. I was passed along to the electronics dept. manager. He took my information and said he'd call me back. I waited a few days and didn't hear back so I tried calling again. This time I asked to talk to the store manager and was passed over to the assistant manager in the electronics dept named Zac. I turns out he's the one that checked my phone in and had me sign all the forms. I thought this is perfect because he knows what's going on. He was completely useless, and got very defensive. He kept reading to me the documents that I signed saying that they aren't responsible for my phone. I told him I understand the legality of the situation, and that I wasn't trying to sue them, I simply wanted to find a solution so I could get my phone working. Then he started blaming me for buying an iphone, that I should know what Apple's rules are before buying a phone. He said this is Apple's procedures and went back to the legality of everything. I understand that Apple makes it difficult to do anything, but the tech made a mistake and they were not willing to do anything about it. I spent thousands at London Drugs in the past on cameras and stereo equipment, and they've always been great. After being treated like this, I'm not sure I ever shop there again.

Price difference | by Geoff Hammond on May 23, 2020

I went to your store to buy a blender. I found one I liked priced at approx. $90.00 but it was out of stock so I went to Superstore in Chilliwack and found the exact same machine, on the shelves, and noticed it was about $30.00 cheaper. I couldn`t believe the huge price difference. I think I will not shop in London drugs again.