The Amazing Brentwood located in Burnaby (British Columbia - V5C 3Z6, Canada)

Terrible customer experience | by Adam on Jun 27, 2020

Today I had an extremely bad experience in your Brentwood store. I don't usually make reviews, but I am very protective of my family because they come from a background of many hardships before their life in Canada now. There are some thing I completely understand due COVID 19. However, my family and I wore masks prior to entering the store and we used hand sanitizers upon entry. Now, my parents do not come to visit me in Vancouver often, so I would like them to have a good experience every time they do. They come from a small populated town in BC that is an 8 hours drive from Vancouver, where retail selection is few and has cold winters. I thought, hey lets take them to the new Sporting Life. I heard that selection for jackets is great! However, my Mother finally finds a jacket of her liking, decides she wants to look at it. This one tall, male, caucasian manager comes walking past a few sections just to tell her she cannot touch anything based on rules. Now it wasn't the rules that upset us (even though he literally walks past 3 groups of people to come just to tell us that). It was the way he spoke to my parents. He said we were "tucked away in a little corner" and then proceeds to tell us in a very demeaning tone that we aren't allowed to touch anything, 3 days we get it. Now I am not the type to blame it on discriminatory behaviour, but 1) he did walk past a couple sections just to talk to us.2) He walked past 3 groups of other people and did not speak to them about them touching things and trust me, they 100% were. 3) He basically stood there to watch us to the point where we felt super uncomfortable where my Dad just wanted to leave. Oh yeah, 4) When I went to go look at footwear on our way out the store I literally watch him not speak anyone else about the rules. Now it was just this one individual that spoke to us like that. ALL the other employees were super nice and didn't mind helping us in a very kind manner prior to his completely offensive customer service. We left very shortly with my Mom completely upset because when she looked around, every other customer were trying things on and touching things and were not spoken to. One last comment, based on previous customer reviews I have read, seems like it was not his first time picking on customers. I am choosing to believe that Sporting Life is better than that and although my parents will not longer be going to any store in the future, I hope my next visit will not make me or others feel like garbage.