Divine Bridal - Edmonton, Alberta T5T 4J2 (West Edmonton Mall)

AMAZING Customer service | by Madison on Mar 14, 2021

Staff were super friendly! The ladies working there made me feel very comfortable and helped me find the perfect dress!

Fantastic! | by Faith  on Nov 29, 2020

The lady who helped me (Marley) was outstanding. So fun, friendly, helpful, and really added joy to my experience. Wide price range and lots of variety. Highly recommend.

customer | by Trixie on Mar 12, 2020

They ordered the wrong dress for us and we had no time to order a new one so we went elsewhere and bought a dress off the rack. Also their prices are higher than other stores for the exact same dress!! the owner is very unprofessional!!!!

Amazing Experience | by Angie on Feb 24, 2020

Staff were very helpful and pleasant to work with. The workers were polite and had great suggestions. The seamstress was excellent to work with very accommodating and skilled at what she does. Would recommend this store and seamstress.

Very Rude TOLD TO GET OUT OF STORE after spending $860.00 | by Donna on Feb 18, 2020

My granddaughter loved one of their dress but it was damaged, they said they would fix it. After I paid the $860.00 I went in to pick up the dress and was told BY THE OWNER that the dress receipt had no comments about fixing the straps and I could fix them myself. I told him that is not what happened he CALLED ME A LIAR and to take the dress and GET OUT OF HIS STORE! If I could give a negative I would! DO NOT SUPPORT THIS KIND OF BEHAVIOR!

Don't be fooled! | by Brittany on May 08, 2019

I bought a dress here and had my alterations done at the store. On the day of the event, the cheap zipper broke and I couldn't wear the dress! The owner would not refund the dress or even replace the zipper, even though it was never worn and was clearly defective. Don't waste your time here!

Rude | by Del on Nov 16, 2018

The lady in the store was nice but the man was very rude. Got same dress I was looking at cheaper at another WEM store.

Amazing service | by Jen on Nov 11, 2018

I came into Divine Bridal looking for a grad dress, and as a bigger girl (size 16-18) it can be very hard to find options. The guy that helped me offered a few styles so we could find what size I needed and was very respectful. I'm so glad I came into this store because this is where I found my dress! Would definitely recomend to anyone!

BUYER BEWARE!! | by Jade Gronemeyer on Mar 12, 2018

We purchased a grad dress with lots of time for it to be ordered. This company took the liberty of ordering the dress from a different supplier and the dress didn't fit properly. We were told they could order the original that we picked out but since we are now getting close to her grad this wasn't an option for us. We were told we could either take what they ordered or we could order something else. They would not give my money back. We took the dress for alterations and when we discovered they would be over $200.00 I called the store and asked to speak with a manger. At this time he offered my money back saying I hadn't raised concerns at the time and that I shouldn't have gone for alterations because he couldn't do anything now. I told him I wanted them to pay for the alterations he started talking very quickly about how this was my fault. I told him to shut up and listen and he hung up on me. BEWARE of this company and their practices of ordering - the dress we ended up with was not close to the quality of the dress we ordered and they were happy to take the full price! I inquired when she tried it on and they said it was softer and they decided to use a different supplier. When discussing the alterations I was advised that these companies have high end samples in their store but order knockoffs. This would fit with the slight differences between the original and the dress we got. What a disaster for almost $1000.00, thank goodness it wasn't a wedding dress!!

Rude | by Janelle on Feb 20, 2018

Was told I wasn’t allowed to try on a dress because I might rip it he took it out of my hands. That is not how you treat a customer. Will never go back or recommend to a friend.

Divine Bridal | by Jane on Jan 20, 2018

They were very rude about my sizing and not very friendly.

Excellent Customer Service!!! | by Lovina  on Jan 15, 2018

I went into this store hoping to find a dress suitable for a very special occasion. I was greeted by a wonderful store clerk with a friendly smile. When I explained what the occasion was and how important it was for me to find the perfect dress he proceeded to show me a variety of dresses. When I wasn’t able to find the right one for me, he sat me down with a couple of their dress books so that I could browse through to find a style I liked. And I did find one! His wife (I believe) then showed me a similar one that they had in stock so that I could try it on to see how that particular style would look on me and if I liked it or not. It was exactly the right dress for me. They went ahead and ordered the color that I wanted and told me they should have it by next month. 3 to 4 weeks. This was great for me because I needed it before the first week in April. To my surprise I received a phone call one week after the order was placed and was told my dress had arrived!! I went in today to pick it up. I tried the dress on and I really loved it! It was way more beautiful than what it looked like in the book. It was absolutely stunning! It fit perfectly and the style was the right style for me! I’m so happy I went into Divine Bridal to look for a dress. They were very professional and respectful of what I went in search for. They were both so helpful but yet not pushy like some other bridal shops I experienced. They genuinely wanted to help me! I can’t thank them enough for the wonderful customer service they provided and the very pleasing bridal shopping experience for me! They deserve 10 stars at least. Thank you Divine Bridal ! You guys rock!!!

Disgusted with the workers | by Lilly on Jan 13, 2018

My friend and I were exploring our options for grad dresses and we were trying on dresses. One of the workers there was very rude to us, and told us that we were trying on too many dresses and that we were there for a very long time (was only there for an hour) and that this was the last dress we could try and to leave after. I was not satisfied with the attitude that we received and I will never go back and I advise to not go there if you don’t have much of an idea as to what you want for a dress.

Divine Bridal | by Sara bileu on Dec 20, 2017

I called the store to make an appointment fo my bridesmaids. A lady answered with a very pleasent voice briefly explained their dress selection. When we came in around late November, we were greeted with a wonderfull smiling sales lady. She proffessionally showed off her really huge dress selecttion and suggested some light fabric material suitable for my wedding in Barbados, and explained which styles she could have in stock within three weeks. The timing was very important as my wedding is taking place on the new year's eve weekend. We picked up the dresses today just on time as promised, Definetely I recommand the store for the great service they offered.