Sparkle Express Car Wash - Edmonton, Alberta T5T 4J5 (The Marketplace at Callingwood)

Owner response | by Sparkle Express Car Wash on Nov 26, 2021

Hello Ric, my apologies for this late response but we just noticed your post. Unfortunately, we have no record of your complaint. Did you leave your name & contact info with my staff? If there were any issues, we would have reimbursed you right away. Like any gas station we pre-authorize your credit card and once you press “STOP” on the machine, we would only charged what was used. We are an honest company. Please give use a try again! Thank you

Beware using credit cards here - possible scam | by Rick m on Mar 19, 2021

I went here to wash my car March 16/21 and used my credit card for the wash. You slide it thru the scanner like at say Safeway and the machine starts the wash cycle. My wash came to $10.00. I got an alert on my phone stating the car wash took $35.00 off my card. I went to the till to see the guy in there and he said he couldn't give me a repiept and that the $35.00 was a deposit that came off the card and that I would be reimbursed for the amount difference in 2 days. This has not happened on day three. I asked were it stated that policy and he pulled out his phone and showed me a photo on a policy stating they would take $35.00 down payment and I would be reimbursed. I asked where is this policy posted anywhere in the car wash and he said it was just on his phone. I asked how customers are suposed to know that and he just shrugged. I left and waited for the reimbursement ..which never came and now I'm writing this review and will be calling the credit card company about this in hopes of getting my $25.00 back .