Ashley Furniture - Edmonton, Alberta AB T6N 1N5 (South Edmonton Common)

ELECTRIC SOFA | by gilbert shNTZ on Dec 18, 2023

WHEN THE SOFA WAS DELIVERED THE BACKS HAD A LOT OF RINKLES AND THE DELEVERY PEOPLE INCLUDING THE STORE Sid that we had 24 hours to call with any problems. We did that and the sales man and the store manager said they would look after it and it is now 6 months ago and there will not be any warranty for this. I bought a chair a year ago from ashleys competition and no warranty on my chair and they are coming to check it and fix .YOU HAVE NOW LOST

Customer Service | by Niklas on Mar 15, 2021

Where do I start. We purchased a couch back in November and were aware of the long wait period to receive it. We finally got the couch on the 24th of February, and that is where the "fun" starts. The couch was delivered and placed inside our house, with the boxes clearly upside down and with multiple tears in the protective wrapping. Once assembled there were at least 4-5 dirty spots and hand prints on our brand new, light coloured couch. Also, there was a board sticking out the side. I called the store that night and they advised me to contact guest care and it wasn't their problem, fair. Call guest care the next morning since they were closed by the time I got around to call them the night the couch was delivered. Get a hold of guest care and they advise me that I need to contact the "chat now" button on their website. Proceed to the website and start a conversation with a employee and tell my story and send pictures and I'm assured that I will receive an update that day. 4 days pass and I have to contact them again for a update for them to just tell me that theirs no update yet. 3 more days go by and I have to reach out AGAIN for the employee to tell me there's no update again so I ask the employee who to contact for refund because I am done chasing people and they "miraculously" find an update and there will be a 25% restocking fee for returns even after all the people I have chased. I ask who I can deal with for a full refund and they proceed to advise me to contact the store directly. I do so and after 5 attempts I finally get someone on the phone and they tell me that they will have the manager call me back. No callback was received so a couple days later I call again and finally get a hold of a manager and plead my case. She tells me that its the weekend and we won't expect an update till Monday, understandably. Monday rolls around and I FINALLY GOT SOMEONE TO GIVE ME A UPDATE. The update was that there was no update but I still received a call back. Fast forward 6 days of no update again... I call back on Saturday March 13th to speak with the manager I was dealing with and she tells me she must speak to her manager about the situation. March 14 rolls around and guess what. The store tells me AGAIN they can't deal with the situation and we must deal with guest care, who clearly told us that if we want to avoid any charges we must deal with the store directly. I have never been treated this poorly when purchasing anything in my life and the fact that the story and the policies change from employee to employee is quite ridiculous. We were told and treated extremely poorly from multiple employees and they made us feel like the net person would be able to help us, which in the end no one ever did. We are forced to pay the 25% restocking fee and I would HIGHLY RECOMMEND you find another place to purchase your furniture because if it is this hard to find someone to talk to and receive an update and at the end of the day they still can't help you, could you imagine how hard it would be to have someone repair your piece of furniture?