CHATTERS - Calgary, Alberta T2P 2Z2 (The Core Shopping Centre)

Terrible horrifying experience! | by Alex  on Dec 21, 2019

Absolutely the worst experience I've ever had in my life. I was horrified! First, they assigned me a young lady who clearly didn't know what she was doing. It was obvious that she was a student still learning how to cut hair. You could tell she did not want to do it and was rude and very unproffesional. When she asked me what I wanted I told her that I usually go for a number 2 for the sides and a 5-6 for the top length. She started looking for her supplies in the her drawer and couldn't even find her come and then she said that she only had a number 4 for the top and that's all she was going to be bale to do. She did not have the proper supplies!! I said to use her own discretion thinking she was a professional but I promptly realized she didn't even know how to properly hold the sheers to cut the sides or even the trimmer, which I thought would not be difficult to manage. She used the number 4 and it was way too short and since she was holding it wrong (I could feel something weird happening on my hair but could not see it) she made me bold and she completely ruined my hair. The sides are uneven, the top is completely bold, the front is too short and I honestly look like someone shaved my head completely but used different numbers for each side. I did not get her name but she was young, in her twenties, long brown curly hair, glasses and she said she was half Jamaican, half French, which she mentioned because she asked me if I was from Calgary and told her I was but that my parents were from Colombia. I usually don't write reviews like these but I was so horrified that I had to say something. I just cannot believe that they would charge me 37 dollars plus tip for completely ruining my hair prior to an important Christmas event I'm supposed to attend in a few days. The haircut is so bad that I'm actually thinking about not attending this event because I would have to wear a hat. Whatever you do, DO NOT go to this Chatters, the quality is absolutely terrible, the people that run it are unprofessional, not knowledgable at all, they were supposed to have a 25% but was still charged full price. There was no compassion or willingness to fix the issue and compensate me in one way or another, I just paid and left. I just wanted to get out of there and run as fast as I could! I'm going to let the photos I took speak for themselves. And I will most definitely be taking this along with my evidence to the Better Business Bureau to place a formal compliant against this business so they can issue a fine. I'm going to contact my bank and show them the evidence and stop payment on the $42 dollars (including a $4.50 tip) they charged me for a haircut that is going to ruin the rest of the year.