Best Buy - Calgary, Alberta T3R 0A1 (RioCan Beacon Hill)

Disgustingly terrible customer service! | by Essi on Jan 14, 2019

I went to Best Buy to buy a Beats headphone but the demo at the store was not properly working. I asked one of the staff whether I can return a set if by any chance I didn’t like it. He said “as long as it’s not badly abused yes you can”. I ordered the headphone online the same night and received it in few days. I just opened it without even taking the stickers off and tried it a few times, less than two hours in total. It was not something I could fall in love with. A few days later went to Best Buy on Beacon Hills to return it. The customer service guy after checking everything told me that I cannot refund you since according to the Health Canada open headphones should not be returned. He said it is on your receipt. Well, he could not find such statement and he said because you bought it online, if you checked the terms and condition you could see that it says “not opened boxes can be returned less than 30 days for a full refund”! I referred him to my conversation with that staff member about returning the headphone after trial and he said he has no idea! He check with his manager apparently and he said the best we can do to refund you with the store credit! I said, I bought this headphone during the boxing week when it was on sale; now I even cannot buy the same headphone with the store credit! Long story short, I was there for half an hour with no reasonable outcome. I left and told him that it looks like you are just trying to be difficult, not that they really care! Extremely disappointing! I wish if there was an option to rate their customer service 0!